How it works

A loop that turns every visit into a relationship.

Three steps — one scan, one warm call, one recap — without adding work for your team.

Intake — zero friction for your team

The customer scans a QR code or opens a short link and enters their first name, phone number, and a preferred call window — now, in 15 minutes, or later. Consent is captured at the point of entry.

That's it. No app to download, no staff training required.

The call — warm, personalised, and genuinely curious

CheckInCall places an outbound call from your business number. The agent introduces itself naturally, delivers the required recording disclosure, and asks open-ended questions about the visit.

For repeat customers, the agent remembers prior interactions — referencing a detail from last time, acknowledging a past concern, or simply noting that it's good to hear from them again.

The agent is trained to listen more than it talks. If the customer wants to vent, it sits with them. If they're positive, it matches their energy. The goal is always for the customer to feel genuinely heard.

The recap — in their hands within minutes

Within minutes of the call ending, the customer receives an SMS from your business number. The message includes a plain-English summary of what was discussed and a Google review link — framed as optional, no pressure.

Your dashboard updates automatically: sentiment score, call summary, any issues flagged, and the full customer profile with history across all past calls.

Common questions

The things practices ask first.

Does the caller know it's an AI?: The agent does not volunteer that it's an AI, but it will not deny it if directly asked. This matches industry standard practice for AI-assisted calling and is disclosed to your customers through your terms of service.
What number does the call come from?: Each business gets a dedicated phone number registered to your business name. Customers see your business name, not CheckInCall.
What happens if a customer complains?: The agent is trained to empathise and listen — not deflect. Complaints are flagged in your dashboard immediately so your team can follow up. For repeat callers with a history of concerns, the agent uses a specialised script to acknowledge the prior issue directly.
Does every customer get a Google review request?: Yes — but it's framed as optional and comes after the call, not during. All customers get the same closing regardless of how the call went. We don't gate the review link on sentiment.

See it on a real visit.

A short walkthrough of the call, the recap, and the dashboard — with your practice in mind.

Request a demo